Get live help during office hours from our friendly front desk staff virtually.
Yes, there is a small one-time download of a browser plugin on your computer. Likewise, to access the Gineris Virtual Front Desk on a mobile device, you will need to download the free Zoom app.
There is an option on the computer to join the virtual front desk from your web browser (without a download) by clicking on “Join From Your Browser”
Yes, if you want us to!
To enable your webcam, select the option “Join Video” at the bottom left of your Zoom meeting. You do not need to enable video for us to help you, but we always love seeing our clients.
First make sure that your audio hardware is properly connected and working.
You can select your microphone and speakers, and adjust your audio settings inside of the Zoom meeting here.